Frequently Asked Questions

  • How can I get in touch with your team?
  • Do you offer bespoke or branded scent services?
  • How long will it take to receive my order?
  • Do you offer international shipping?
  • Can I track my order?
  • Are your fragrances long-lasting?
  • Are HOUSE of SMODÈ fragrances unisex?
  • Do you offer samples?
  • What does Victorious smell like?
  • How should I wear the fragrance?
  • How should I store it?
  • Is it safe for sensitive skin?
  • Do you offer refunds?
  • Can I exchange my item?
  • What if my item arrives damaged?
  • What’s included in the Perfumery Masterclass?
  • Can I book a private masterclass?
  • Do I need prior experience to attend?

GENERAL ENQUIRIES

How can I get in touch with your team?

You can reach us via the Contact Us page. Our team will respond within 24 hours.

Do you offer bespoke or branded scent services?

Yes, we offer custom scent design for events, gifts, and collaborations. Reach out to discuss your vision.

ORDERS & SHIPPING

How long will it take to receive my order?

UK orders typically arrive within 3–5 working days. International shipping times vary depending on location but usually range from 7–14 days.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout.

Can I track my order?

Absolutely. Once your order is shipped, you’ll receive a tracking link via email or SMS.

FRAGRANCE INFORMATION

Are your fragrances long-lasting?

Yes. All of our Eau de Parfum blends are crafted with high-concentration oils for a rich, long-lasting scent experience.

Are HOUSE of SMODÈ fragrances unisex?

Many of our scents are designed to be versatile and suit all genders. Please refer to each product description for scent profiles.

Do you offer samples?

Sample sizes may be available during seasonal drops or masterclass events. Subscribe to our newsletter for updates.

What does Victorious smell like?

Victorious opens with a soft, warm sweetness from Vanillin and Iso E Super, evoking a skin-like sensuality. As it settles, heart notes of Cashmeran and Ambermax emerge offering rich amber depth with a clean, modern warmth. It finishes with the grounding smokiness of Olibanum Oleoresin, a sacred resin that leaves a long-lasting, elegant trail.

How should I wear the fragrance?

  • Spray onto pulse points: wrists, neck, inside elbows.

  • For lasting sillage, lightly mist onto clothing or scarves.

  • Ideal for both everyday elegance and evening occasions.

How should I store it?

Keep the bottle in a cool, dry place, away from direct sunlight or heat to preserve its composition and longevity.

Is it safe for sensitive skin?

Victorious is made using high-quality ingredients and aligned with IFRA (International Fragrance Association) guidelines. Key ingredients like Vanillin, Iso E Super, Ambermax, and Olibanum are used responsibly. A full safety assessment is currently in progress.

We always recommend performing a patch test before full use if you have sensitive skin.

 
 
 
 

RETURNS & EXCHANGES

Do you offer refunds?

We do not offer refunds. Due to the nature of our products, all sales are final.

Can I exchange my item?

Exchanges are only available in selected retail locations and must be made within 7 days of purchase. Items must be unused and in original packaging. Proof of purchase is required.

What if my item arrives damaged?

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos, and we’ll review your request promptly.

EVENTS & MASTERCLASS EXPERIENCES

What’s included in the Perfumery Masterclass?

Each guest receives expert guidance, materials, a 50ml custom fragrance bottle, and an immersive scent-blending experience.

Can I book a private masterclass?

Yes! We offer 1:1 and private group bookings. Visit our Events page or contact us directly for availability.

Do I need prior experience to attend?

Not at all. Our masterclasses are beginner-friendly and perfect for anyone who wants to learn the art of perfumery.