You can reach us via the Contact Us page. Our team will respond within 24 hours.
FAQ
- How can I get in touch with your team?
- Do you offer bespoke or branded scent services?
- What’s included in the Perfumery Masterclass?
- Can I book a private masterclass?
- Do I need prior experience to attend?
- Are your fragrances long-lasting?
- Are HOUSE of SMODÈ fragrances unisex?
- Do you offer samples?
- How long will it take to receive my order?
- Do you offer international shipping?
- Can I track my order?
- Do you offer refunds?
- Can I exchange my item?
- What if my item arrives damaged?
? GENERAL ENQUIRIES
- How can I get in touch with your team?
- Do you offer bespoke or branded scent services?
How can I get in touch with your team?
Do you offer bespoke or branded scent services?
Yes, we offer custom scent design for events, gifts, and collaborations. Reach out to discuss your vision.
? EVENTS & MASTERCLASS EXPERIENCES
- What’s included in the Perfumery Masterclass?
- Can I book a private masterclass?
- Do I need prior experience to attend?
What’s included in the Perfumery Masterclass?
Each guest receives expert guidance, materials, a 50ml custom fragrance bottle, and an immersive scent-blending experience.
Can I book a private masterclass?
Yes! We offer 1:1 and private group bookings. Visit our Events page or contact us directly for availability.
Do I need prior experience to attend?
Not at all. Our masterclasses are beginner-friendly and perfect for anyone who wants to learn the art of perfumery.
? FRAGRANCE COLLECTION
- Are your fragrances long-lasting?
- Are HOUSE of SMODÈ fragrances unisex?
- Do you offer samples?
Are your fragrances long-lasting?
Yes. All of our Eau de Parfum blends are crafted with high-concentration oils for a rich, long-lasting scent experience.
Are HOUSE of SMODÈ fragrances unisex?
Many of our scents are designed to be versatile and suit all genders. Please refer to each product description for scent profiles.
Do you offer samples?
Sample sizes may be available during seasonal drops or masterclass events. Subscribe to our newsletter for updates.
?️ ORDERS & SHIPPING
- How long will it take to receive my order?
- Do you offer international shipping?
- Can I track my order?
How long will it take to receive my order?
UK orders typically arrive within 3–5 working days. International shipping times vary depending on location but usually range from 7–14 days.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout.
Can I track my order?
Absolutely. Once your order is shipped, you’ll receive a tracking link via email or SMS.
? RETURNS & EXCHANGES
- Do you offer refunds?
- Can I exchange my item?
- What if my item arrives damaged?
Do you offer refunds?
We do not offer refunds. Due to the nature of our products, all sales are final.
Can I exchange my item?
Exchanges are only available in selected retail locations and must be made within 7 days of purchase. Items must be unused and in original packaging. Proof of purchase is required.
What if my item arrives damaged?
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos, and we’ll review your request promptly.