Frequently Asked Questions

  • How can I get in touch with your team?
  • Do you offer bespoke or branded scent services?
  • How long will it take to receive my order?
  • Do you offer international shipping?
  • Can I track my order?
  • Are your products compliant for sale in the UK?
  • Do you have a CPSR (Cosmetic Product Safety Report)?
  • What is a Responsible Person (RP) and do you have one?
  • Are ingredients listed on the packaging?
  • Do you follow IFRA standards?
  • Are allergens declared?
  • Do you have Safety Data Sheets (SDS) for raw materials?
  • Has the product been stability/compatibility checked?
  • Is the product tested on animals?
  • Where are the products made?
  • Can retailers request compliance documents?
  • Is the scent long-lasting?
  • Is Victorious for men or women?
  • Do you offer samples?
  • What does Victorious smell like?
  • How should I wear the fragrance?
  • How should I store it?
  • Is Victorious safe for sensitive skin?
  • Do you offer refunds?
  • Can I exchange my item?
  • What if my item arrives damaged?

GENERAL ENQUIRIES

How can I get in touch with your team?

You can reach us via the Contact Us page. Our team will respond within 24 hours.

Do you offer bespoke or branded scent services?

Yes, we offer custom scent design for events, gifts, and collaborations. Reach out to discuss your vision.

ORDERS & SHIPPING

How long will it take to receive my order?

UK orders typically arrive within 3–5 working days. International shipping times vary depending on location but usually range from 7–14 days.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout.

Can I track my order?

Absolutely. Once your order is shipped, you’ll receive a tracking link via email or SMS.

COMPLIANCE & SAFETY

Are your products compliant for sale in the UK?

Yes. Victorious Eau de Parfum has been prepared in line with UK cosmetics regulations, including a completed safety assessment (CPSR) and supporting compliance documentation held on file by the Responsible Person. All of our products follow the same guidelines.

Do you have a CPSR (Cosmetic Product Safety Report)?

Yes. A CPSR has been completed for Victorious and is held on file as part of our Product Information File (PIF).

What is a Responsible Person (RP) and do you have one?

The Responsible Person is the legally accountable entity for product compliance and safety in the UK. Yes, our Responsible Person details are included on our packaging and recorded in our compliance file.

Are ingredients listed on the packaging?

Yes. Ingredients are listed using the correct INCI format on the product packaging.

Do you follow IFRA standards?

Yes. Our fragrance formulation follows relevant IFRA standards for fine fragrance use.

Are allergens declared?

Yes. Where required, fragrance allergens are declared in line with applicable regulations.

Do you have Safety Data Sheets (SDS) for raw materials?

Yes. We hold SDS documentation for relevant raw materials as part of our compliance records.

Has the product been stability/compatibility checked?

We carry out product checks to support stability and packaging compatibility. Full documentation is held within our compliance file.

Is the product tested on animals?

No. We do not test on animals.

Where are the products made?

All of our products are made in the UK.

Can retailers request compliance documents?

Yes, retailers and authorised partners can request relevant compliance documents during onboarding and due diligence.

VICTORIOUS FRAGRANCE INFORMATION

Is the scent long-lasting?

Yes. All of our Eau de Parfum blends are crafted with high-concentration oils for a rich, long-lasting scent experience.

Is Victorious for men or women?

Victorious is a unisex fragrance, designed to be worn by anyone who appreciates bold, refined scent profiles. Rather than being defined by gender, our fragrances are crafted to evoke confidence, presence, and individuality, adapting uniquely to the wearer’s skin chemistry.

Please refer to each product description for scent profiles.

Do you offer samples?

Sample sizes may be available during seasonal drops or masterclass events. Subscribe to our newsletter for updates.

What does Victorious smell like?

Victorious opens with a soft, warm sweetness from Vanillin and Iso E Super, evoking a skin-like sensuality. As it settles, heart notes of Cashmeran and Ambermax emerge offering rich amber depth with a clean, modern warmth. It finishes with the grounding smokiness of Olibanum Oleoresin, a sacred resin that leaves a long-lasting, elegant trail.

How should I wear the fragrance?

  • Spray onto pulse points: wrists, neck, inside elbows.

  • For lasting sillage, lightly mist onto clothing or scarves.

  • Ideal for both everyday elegance and evening occasions.

How should I store it?

Keep the bottle in a cool, dry place, away from direct sunlight or heat to preserve its composition and longevity.

Is Victorious safe for sensitive skin?

Victorious is made using high-quality ingredients and aligned with IFRA (International Fragrance Association) guidelines. Key ingredients like Vanillin, Iso E Super, Ambermax, and Olibanum are used responsibly. 

We always recommend performing a patch test before full use if you have sensitive skin.

 
 
 
 

RETURNS & EXCHANGES

Do you offer refunds?

We do not offer refunds. Due to the nature of our products, all sales are final.

Can I exchange my item?

Exchanges are only available in selected retail locations and must be made within 7 days of purchase. Items must be unused and in original packaging. Proof of purchase is required.

What if my item arrives damaged?

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos, and we’ll review your request promptly.